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RETURN POLICY
Items purchased from jenniferblom.se can only be returned online for a full refund within 14 days of delivery. For returns made between 14 and 30 days after the original purchase date, store credit will be issued. Unfortunately, we cannot accept returns after 30 days.
We recommend using a registered shipping service with tracking for added security.
Items must be unworn, undamaged, and returned in their original condition, with all tags attached.
Where provided, any packaging such as instructions, authenticity cards, dust bags, and tags should be included with your return.
Returns that have been worn, used, altered, or damaged, will not be accepted for return and may be sent back to you.
We are not liable for items lost during the return process or in transit. Items must be returned from the original shipping country. For returns from a different country, the customer is responsible for shipping costs and any potential loss or damage.
We recommend using a registered shipping service with tracking for added security.
TRACK YOUR RETURN
Please track your return in the return email sent to you (DHL).
RETURN AND EXCHANGES FAQS
What is your return policy?
We have a 14 day return policy from when you receive your order.
Are returns free of charge?
Returns are free for orders made in the SE. There is a returns fee for all International returns, which is displayed when you register your return online.
Do you offer exchanges?
Yes, we offer an exclusive Instant Exchange service for prompt replacements within 14 days of delivery.
I do not have an account and I need to return my order. How do I do that?
You do not need an account to register a return and generate a return label. All returns can be registered online here.
There is no return label in my order, how do I return an item?
All returns are registered online here, where you can generate your return label. For all international orders.
I am trying to make a return and my details aren’t recognised. What do I do?
Please ensure you are in the correct shipping region and that you are entering your order number and email correctly.
I registered my return online but did not receive my return label; what do I do?
Check your junk mail , email info@jenniferblom.se if you still require the label.
I went to my local DHL and they did not accept my return. What should I do?
Please ensure to drop off your return at an official DHL service point. In addition, please ensure your DHL return label has a valid waybill number
I am unable to drop off my return. Can I schedule a collection?
For DHL collections, you can arrange a pick-up via this link: https://mydhl.express.dhl/us/en/home.html#/schedulePickupTab. Please ensure you select the correct country and have a valid DHL waybill number.
I do not have a printer and cannot print my label, what do I do?
(SE only) A collection can be arranged where the label is provided upon collection. Please contact client services at info@jenniferblom.se
Can I return my order to a stockist?
No, all online orders must be registered and returned online.
I am no longer in the original shipping region and I need to return an item. How do I proceed?
If you have taken your order out of the original shipping region, you will still need to register your return online; however, you will have to use your own shipping service, at your own cost, to return your order to the SE. We recommend using a tracked service as we are not responsible for any lost returns.